Diff for "FAQ/Why isn't my number being accepted by an online service?"

Differences between revisions 125 and 136 (spanning 11 versions)

Context: https://blog.jmp.chat/b/2022-sms-account-verification

Some companies maintain secret lists of phone numbers which they prohibit for new signups. If you run into this problem, you can:

try again (sometimes this solves the issue)
contact the company, letting them know of the issue
use a different form of 2FA, like OTP (since SMS 2FA is neither private, nor is it all that secure
find an alternative to that company's services
use a service specifically tailored to SMS verification instead, like https://crypton.sh/ or https://juicysms.com/ (their numbers might not be on these block lists, but they lack certain other features of a JMP phone number)

Sample of services with successes and failures:

Service	Number of Successes (Sign-up)	Number of Successes (2FA)	Last known success	Number of Failures (Sign-up)	Number of Failures (2FA)	Last known failure	Additional Comments
Alterna Bank (Canada; short code 560010)					4	2023-04-20	2FA received on Rogers SIM-based number but not on JMP number. No robocall option available.
American Express		1	2023-08
Apple	3	3	2023-08		1	2023-08	Had to resend code three times. Also worked on first attempt. Note: after 3 times if it still doesn't work will get a "Too many codes sent" and then be blocked for some time. Will then need to use "Call" instead of "Send new code"
AT&T Internet				1		2022-12	Chat agent tried sending multiple URLs via SMS. Had to use another number
Bank of America		1	2021-08
Canada Post					1	2022-03
CapitalOne		1	2023-08				Had to add number to profile 1st before using
Chase		1	2023-01				Using number ported from another carrier
ChatGPT (OpenAI)	2		2		2023-04	For failure	error message explicitly states not to use VOIP number
Citi		1	2023-06
Desjardins		1	2023-11
Digital Credit Union		1	2024-01
Discord					1	2022-04
Doordash		0			1	2021-03
Eastern Bank		1	2023-06
Ease Benefits		1	2023-08		0
eBay		3	2023-06		0
Ecobee		1	2021-11		0
MyChart from Epic Systems		1	2024-05				AKA My UNC Chart or MyAtriumHealth or … (expand me)
EQBank				1		2022-12	Phone agent explicitly said VoIP numbers are excluded
Express Scripts	1	1	2024-01
Facebook	2		2023-06			2023-03
First Tech Credit Union				1		2022-03	Phone agent tried to send verification code by SMS
FreeTaxUSA	1	1	2023-01				Signup SMS came from an 877 number and 2FA SMS comes from a short code
Google (account creation verification)	3	3	2023-04	2		2022-07	Allegedly US West Coast numbers work but not East Coast
Google Voice				4		2023-04	Told explicitly something like "number is not valid/accepted" after silently failing
GroupMe	1		2022-06
Hinge				1		2022-11
Home Depot		0	2023-05		1	2023-05	SMS can take a very long time when changing phone number to JMP Chat; voice call worked faster
Instagram
Interactive Brokers	1	1	2022-11				Takes longer than other providers to deliver the code. Try again if no deliver <30s
Kickstarter		1	2024-02				UI in account settings might not explicitly confirm success of SMS phone number change for 2FA (which is a co-requirement with TOTP 2FA)
KOHO	1	2	2022-12-01
Lyft	1	1	2022-04		1	2021-08
Marriott					1	2024-02
Microsoft MFA		50	2021-10-12		10	2021-10-12
Microsoft account.live.com		0			2	2021-12-01
Microsoft 365 for Business	1	0	2022-04
Merrill Lynch	1	0	2022-11
M1Finance	1		2023-06
Paychex Flex		1	2023-08
PayPal	2	3	2022-12	1		2022-07-30
Plenty of Fish				1		2022-05
Questrade		3	2022-03		0
QuickBooks Workforce		1	2023-06-20
Royal Bank of Canada (RBC)					1	2023-08-31	Canadian JMP.chat number always silently fails to receive 2FA code. Was able to receive a code to verify a payment via phone call but not via SMS. Phone call is not an option when logging into online banking
Service Ontario Notifications				1		2022-08-12
Schwab		1	2023-06
Signal	3	1	2023-04
Simlar (Fdroid)	1		2022-02
Simplii Financial		2	2022-12		2	2023-02
square sites (ie vendor.square.site)		0			1	2021-11
Steam		1	2022-04		1	2022-07-30
Tangerine Bank		1	2022-08		1	2022-04	SMS does not work. Use the Home phone option instead
TD	1	2	2023-05		0
Telegram (CA Number)	4	11	2021-12
Telegram (US Number)				1		2021-12
Twitter				1		2022-07-30
Uber		0			1	2021-08
USAA		1	2023-06
Vanguard		1	2023-04
Venmo				1		2023-01	Contacted support and they were adamant that they only support mobile numbers from cell carriers
Walmart.ca		0			2	2021-08
WealthSimple Cash	1	2	2022-12		1	2021-07
Wells Fargo					1	2024-Feb	I was able to add a JMP number to my account. When I authenticate the number isn't listed as a 2FA option. This degrades the features of the website (such as OAuth with an aggregator).
WhatsApp	1	1	2023-07	2	2	2024-01-23	Tried registering with WhatsApp with a US-based number today. Failed with message: "<your number> is not a valid mobile number for the country United States". Another jmp user reported the same thing yesterday
Wise(TransferWise)	3	2	2022-12-06
Zelle				3		2024-07-16	On signup using the Zelle mobile app the app reports the error "For security reasons you have been logged out." Called customer support and was told that VOIP numbers are not supported. Banks/credit unions that support Zelle natively may not have a phone number requirement so you may still be able to use Zelle in this case without a phone number. Second: received a message of "We're sorry
Zoho	1	1	2022-07-30

FAQ/Why isn't my number being accepted by an online service? (last edited 2024-302 23:12:00 by berlin01)

-  ⇤ ← Revision 125 as of 2024-024 00:31:57 → 
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+   ← Revision 136 as of 2024-198 20:20:15 → ⇥
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  Comment: Try to fix Zelle note box
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+MyChart from Epic Systems, , 1, 2024-05, , , , AKA My UNC Chart or MyAtriumHealth or … (expand me)
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-Interactive Brokers, 1, 1, 2022-11, , , ,Takes longer than other providers to deliver the code. Try again if no deliver <30s
+Interactive Brokers, 1, 1, 2022-11, , , , Takes longer than other providers to deliver the code. Try again if no deliver <30s
Kickstarter, , 1, 2024-02, , , , UI in account settings might not explicitly confirm success of SMS phone number change for 2FA (which is a co-requirement with TOTP 2FA)
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-WhatsApp, 1, 1, 2023-07, , 1, 2024-01,
+Wells Fargo, , , , , 1, 2024-Feb, I was able to add a JMP number to my account. When I authenticate the number isn't listed as a 2FA option. This degrades the features of the website (such as OAuth with an aggregator).
WhatsApp, 1, 1, 2023-07, 2, 2, 2024-01-23, Tried registering with WhatsApp with a US-based number today. Failed with message: "<your number> is not a valid mobile number for the country United States". Another jmp user reported the same thing yesterday
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-Zelle, , , , 1, ,2023-5, On signup using the Zelle mobile app the app reports the error "For security reasons you have been logged out." Called customer support and was told that VOIP numbers are not supported. Banks/credit unions that support Zelle natively may not have a phone number requirement so you may still be able to use Zelle in this case without a phone number.
+Zelle, , , , 3, , 2024-07-16, On signup using the Zelle mobile app the app reports the error "For security reasons you have been logged out." Called customer support and was told that VOIP numbers are not supported. Banks/credit unions that support Zelle natively may not have a phone number requirement so you may still be able to use Zelle in this case without a phone number. Second: received a message of "We're sorry, but the number provided is not a valid US mobile number. Please provide a valid US mobile number." However, able to use a SimpleLogin alias as e-mail for Zelle.