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Comment: Venmo doesn't want to take my JMP number
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American Express, , 1, 2023-08, , , , American Express, , 1, 2023-08, , 5, aug 7 25,
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CapitalOne, , 1, 2023-08, , 2, 2025-02, Had to add number to profile 1st before using CapitalOne, , 2, 2025-08, , 4, 2025-08, Had to add number to profile 1st before using. | Worked for me 'til recently then re-entering number in profile seemed to succeed but on refresh said number cannot receive SMS -- called support -- they fixed it although web interface didn't show that, but am now getting alerts
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EQBank, , , , 1, , 2022-12, Phone agent explicitly said VoIP numbers are excluded EQ Bank, , , , 1, 1, 2025-09, Support agent explicitly said VoIP numbers are excluded, but recommended email 2FA as an alternative solution
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Fidelity Rewards Visa (Elan/US Bank), , many, 2025-06, , , ,
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OfferUp, 1,, 2025-07-02, 1, , 2025-07-02, first phone number was rejected but second number worked
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Revenu Québec, , , , , 1, 2025-04, Allows 2fa by email
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Simplii Financial, , 2, 2022-12, , 2, 2023-02,
square sites (ie vendor.square.site), , 0, , , 1,2021-11,		 Simplii Financial, , 3, 2025-09, , 2, 2023-02, Supports SMS 2FA after registering number as a mobile phone number on profile
Square sites (ie vendor.square.site), , 0, , , 1,2021-11,
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Walmart.com, , 0, , ,2, aug 7 25,

Context: https://blog.jmp.chat/b/2022-sms-account-verification

Some companies maintain secret lists of phone numbers which they prohibit for new signups. If you run into this problem, you can:

  • try again (sometimes this solves the issue)
  • contact the company, letting them know of the issue
  • use a different form of 2FA, like OTP (since SMS 2FA is neither private, nor is it all that secure)
  • use a US number for US services, and a Canadian number for Canadian services (shortcodes don't work across borders unless licensed on both sides)
  • find an alternative to that company's services
  • use a service specifically tailored to SMS verification instead, like https://crypton.sh/ or https://juicysms.com/ (their numbers might not be on these block lists, but they lack certain other features of a JMP phone number)
  • Ask JMP support about the Premium+ route

Sample of services with successes and failures:

Service Number of Successes (Sign-up) Number of Successes (2FA) Last known success Number of Failures (Sign-up) Number of Failures (2FA) Last known failure Additional Comments
AliExpress 1 2024-10 Site might request to verify your mobile phone number
Alterna Bank 5 2024-09 2FA received on Rogers SIM-based number but not on JMP number. Short code 560010. No robocall; but email option available (request new code and it'll allow you to select Email).
American Express 1 2023-08 5 aug 7 25
Apple 3 3 2023-08 1 2023-08 Had to resend code three times. Also worked on first attempt. Note: after 3 times if it still doesn't work will get a "Too many codes sent" and then be blocked for some time. Will then need to use "Call" instead of "Send new code"
AT&T Internet 1 2022-12 Chat agent tried sending multiple URLs via SMS. Had to use another number
Bank of America 1 2021-08
Bill.com 1 2 2024-09 Was able to use the same phone number twice for two different accounts
Canada Post 1 2022-03
Canada Revenue Agency 2 2025-03 +1 (844) 549-8776
CapitalOne 2 2025-08 4 2025-08 Had to add number to profile 1st before using. | Worked for me 'til recently then re-entering number in profile seemed to succeed but on refresh said number cannot receive SMS -- called support -- they fixed it although web interface didn't show that
Chase 1 2023-01 Using number ported from another carrier
ChatGPT (OpenAI) 2 2 2023-04 error message explicitly states not to use VOIP number
CIBC 1 2024-09 1 2024-12 Short code 242227. The success might be due to the number being ported in but it seems that you get blacklisted eventually. Call option available +1 (888) 872-2422
CIBC Bank USA 1 2024-09 Short code 32858 (Authentify). Note that this is the US branch (us.cibc.com) and they are known to accept Canadian numbers for 2fa. The number is ported in.
Citi 1 2023-06
Desjardins 1 2023-11
Digital Credit Union 1 2024-01
Discord 1 2022-04
Doordash 0 1 2021-03
DUO Security 1 2024-10 Short code 386732 in both US and Canada
Eastern Bank 1 2023-06
Ease Benefits 1 2023-08 0
eBay 3 2023-06 0
Ecobee 1 2021-11 0
MyChart from Epic Systems 1 2024-05 AKA My UNC Chart or MyAtriumHealth or … (expand me)
EQ Bank 1 1 2025-09 Support agent explicitly said VoIP numbers are excluded
Express Scripts 1 1 2024-01
Facebook 2 2023-06 2023-03
Fidelity Rewards Visa (Elan/US Bank) many 2025-06
First Tech Credit Union 1 2022-03 Phone agent tried to send verification code by SMS
FreeTaxUSA 1 1 2023-01 Signup SMS came from an 877 number and 2FA SMS comes from a short code
Google (account creation verification) 3 3 2023-04 2 2022-07 Allegedly US West Coast numbers work but not East Coast
Google Voice 4 2023-04 Told explicitly something like "number is not valid/accepted" after silently failing
GroupMe 1 2022-06
Hinge 1 2022-11
Home Depot 0 2023-05 1 2023-05 SMS can take a very long time when changing phone number to JMP Chat; voice call worked faster
Instagram
Interactive Brokers 1 1 2022-11 Takes longer than other providers to deliver the code. Try again if no deliver <30s
Kickstarter 1 2024-02 UI in account settings might not explicitly confirm success of SMS phone number change for 2FA (which is a co-requirement with TOTP 2FA)
KOHO 1 2 2022-12-01
Lyft 1 1 2022-04 1 1 2024-08-27
Marriott 1 2024-02
MBTA Alerts 1 1 2024-08 1 2024-09 Apparently SMS provider stopped sending messages since August 6
Microsoft MFA 50 2021-10-12 10 2021-10-12
Microsoft account.live.com 0 3 2024-09
Microsoft 365 for Business 1 0 2022-04
Merrill Lynch 1 0 2022-11
M1Finance 1 2023-06
OfferUp 1 2025-07-02 1 2025-07-02 first phone number was rejected but second number worked
Paychex Flex 1 2023-08
PayPal 2 3 2022-12 2 2025-01-23 Code never arrived via SMS but did work via call
PenFed Credit Union many 2025-06
Plenty of Fish 1 2022-05
PC Financial 1 2024-09 Canadian short code 72300. Also they do allow 2fa by email. The number is ported in
Questrade 3 2022-03 0
QuickBooks Workforce 1 2023-06-20
Revenu Québec 1 2025-04 Allows 2fa by email
Royal Bank of Canada (RBC) 2 2025-03 1 2023-08-31
Service Ontario Notifications 1 2022-08-12
Schwab 1 2023-06
Signal 3 1 2023-04
Simlar (Fdroid) 1 2022-02
Simplii Financial 3 2025-09 2 2023-02 Supports SMS 2FA after registering number as a mobile phone number on profile
Square sites (ie vendor.square.site) 0 1 2021-11
Steam 1 2022-04 1 2022-07-30
Stripe (connect.stripe.com) 1 2024-12 JMP Chat number seems to work for making new Stripe account for GitHub Sponsors
Tangerine Bank 2 2024-12 3 2025-03 SMS does not work reliably. Choosing home phone to receive the security code via a phone call does fix the problem. If you prefer to use SMS: The number they send the SMS from is 864732. I added the number in my contact and when trying to authenticate I found that if I text "help" or "status" to that number and then I re-click "re-send sms" it does actually seem to come reliably after a few seconds. It's finicky but it's worked every time.
TD 1 2 2023-05 0
Telegram (CA Number) 4 11 2021-12
Telegram (US Number) 1 2021-12
Tumblr 2 2025-02 +1 (628) 251-2889; alternatively TOTP available
Twitch 1 2024-09 Received a error that said "Error updating phone number" when trying to change from a SIM-based phone number to JMP Chat
Twitter 1 2022-07-30
Uber 0 1 2021-08
USAA 1 2023-06
Vanguard 1 2023-04
Venmo 2 2025-03-27 Contacted support and they were adamant that they only support mobile numbers from cell carriers
Walmart.ca 0 2 2021-08
Walmart.com 0 2 aug 7 25
WealthSimple Cash 1 2 2022-12 1 2021-07
WeChat Mini Program 1 2025-02 +1 (833) 975-4304
Wells Fargo 1 2024-Feb I was able to add a JMP number to my account. When I authenticate the number isn't listed as a 2FA option. This degrades the features of the website (such as OAuth with an aggregator).
WhatsApp 1 1 2023-07 4 2 2024-10-27 Tried registering with WhatsApp with a US-based number today. Failed with message: "<your number> is not a valid mobile number for the country United States". Another jmp user reported the same thing yesterday. Canadian numbers also get the same message
Wise(TransferWise) 3 2 2022-12-06
Zelle 3 2024-07-16 On signup using the Zelle mobile app the app reports the error "For security reasons you have been logged out." Called customer support and was told that VOIP numbers are not supported. Banks/credit unions that support Zelle natively may not have a phone number requirement so you may still be able to use Zelle in this case without a phone number. Second: received a message of "We're sorry
Zoho 1 1 2022-07-30

FAQ/Why isn't my number being accepted by an online service? (last edited 2025-269 16:23:25 by 185)