Diff for "FAQ/Why isn't my number being accepted by an online service?"

Differences between revisions 77 and 106 (spanning 29 versions)

Context: https://blog.jmp.chat/b/2022-sms-account-verification

Some companies maintain secret lists of phone numbers which they prohibit for new signups. If you run into this problem, you can:

try again (sometimes this solves the issue)
contact the company, letting them know of the issue
use a different form of 2FA, like OTP (since SMS 2FA is neither private, nor is it all that secure
find an alternative to that company's services
use a service specifically tailored to SMS verification instead, like https://crypton.sh/ or https://juicysms.com/ (their numbers might not be on these block lists, but they lack certain other features of a JMP phone number)

Sample of services with successes and failures:

Service	Number of Successes (Sign-up)	Number of Successes (2FA)	Last known success	Number of Failures (Sign-up)	Number of Failures (2FA)	Last known failure	Additional Comments
Alterna Bank (Canada; short code 560010)					4	2023-04-20	2FA received on Rogers SIM-based number but not on JMP number. No robocall option available.
American Express		1	2023-08
Apple	2	1	2023-04				Had to resend code three times. Also worked on first attempt.
AT&T Internet				1		2022-12	Chat agent tried sending multiple URLs via SMS. Had to use another number
Bank of America		1	2021-08
Canada Post					1	2022-03
CapitalOne		1	2023-08
Chase		1	2023-01				Using number ported from another carrier
ChatGPT (OpenAI)	2		2		2023-04	For failure	error message explicitly states not to use VOIP number
Citi		1		2023-06
Discord					1	2022-04
Doordash		0			1	2021-03
Eastern Bank		1	2023-06		0
eBay		3	2023-06		0
Ecobee		1	2021-11		0
EQBank				1		2022-12	Phone agent explicitly said VoIP numbers are excluded
Facebook	2			2023-06		2023-03
First Tech Credit Union				1		2022-03	Phone agent tried to send verification code by SMS
FreeTaxUSA	1	1	2023-01				Signup SMS came from an 877 number and 2FA SMS comes from a short code
Google (account verification)	3	3	2023-04	2	2022-07	Allegedly US West Coast numbers work	but not East Coast
Google Voice				4		2023-04	Told explicitly something like "number is not valid/accepted" after silently failing
GroupMe	1		2022-06
Hinge				1		2022-11
Home Depot		0	2023-05		1	2023-05	SMS can take a very long time when changing phone number to JMP Chat; voice call worked faster
Instagram
Interactive Brokers	1	1	2022-11				Takes longer than other providers to deliver the code. Try again if no deliver <30s
KOHO	1	2	2022-12-01
Lyft	1	1	2022-04		1	2021-08
Microsoft MFA		50	2021-10-12		10	2021-10-12
Microsoft account.live.com		0			2	2021-12-01
Microsoft 365 for Business	1	0	2022-04
Merrill Lynch	1	0	2022-11
M1Finance		1		2023-06
PayPal	2	3	2022-12	1		2022-07-30
Plenty of Fish				1		2022-05
Questrade		3	2022-03		0
QuickBooks Workforce		1	2023-06-20
Service Ontario Notifications				1		2022-08-12
Schwab		1		2023-06
Signal	3	1	2023-04
Simlar (Fdroid)	1		2022-02
Simplii Financial		2	2022-12		2	2023-02
square sites (ie vendor.square.site)		0			1	2021-11
Steam		1	2022-04		1	2022-07-30
Tangerine Bank		1	2022-08		1	2022-04	SMS does not work. Use the Home phone option instead
TD	1	2	2023-05		0
Telegram (CA Number)	4	11	2021-12
Telegram (US Number)				1		2021-12
Twitter				1		2022-07-30
Uber		0			1	2021-08
USAA		1		2023-06
Vanguard		1	2023-04
Venmo				1		2023-01	Contacted support and they were adamant that they only support mobile numbers from cell carriers
Walmart.ca		0			2	2021-08
WealthSimple Cash	1	2	2022-12		1	2021-07
WhatsApp	1	1	2023-07
Wise(TransferWise)	3	2	2022-12-06
Zelle				1		2023-5	On signup using the Zelle mobile app the app reports the error "For security reasons you have been logged out." Called customer support and was told that VOIP numbers are not supported. Banks/credit unions that support Zelle natively may not have a phone number requirement so you may still be able to use Zelle in this case without a phone number.
Zoho	1	1	2022-07-30

FAQ/Why isn't my number being accepted by an online service? (last edited 2024-302 23:12:00 by berlin01)

-  ⇤ ← Revision 77 as of 2023-108 20:23:09 → 
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  Editor: cpe-76-182-57-106
  Comment: Additional Apple sign-up
+   ← Revision 106 as of 2023-215 04:48:09 → ⇥
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  Comment:
-Deletions are marked like this.
+Additions are marked like this.
 Line 19:
+Alterna Bank (Canada; short code 560010) , , , , , 4,2023-04-20,2FA received on Rogers SIM-based number but not on JMP number. No robocall option available.
American Express, , 1, 2023-08, , , ,
-Line 21:
+Line 23:
-Bank of America, , 1, 2021-08,,,,
+Bank of America, , 1, 2021-08 , , , ,
-Line 23:
+Line 25:
-Chase, , 1, 2023-01, , , , Using number ported from another carrier
+CapitalOne, , 1, 2023-08, , , ,
Chase, , 1, 2023-01, , , , Using number ported from another carrier
ChatGPT (OpenAI), 2, , 2, , 2023-04, For failure, error message explicitly states not to use VOIP number
Citi, ,1, ,2023-06, , , ,
-Line 26:
+Line 31:
-Ebay, , 1, 2021-11, , 0,,
Ecobee, , 1, 2021-11, , 0,,
+Eastern Bank, , 1, 2023-06, , 0, , 
eBay, , 3, 2023-06, , 0, ,
Ecobee, , 1, 2021-11, , 0, ,
-Line 29:
+Line 35:
-Facebook, 1, , , , , 2023-03,
+Facebook, 2, , , 2023-06, , 2023-03,
-Line 32:
+Line 38:
-Google (account verification), 2, 2, 2023-03 , , 2, 2022-07,
Google Voice, , , , 3, , 2022-05,
GroupMe, 1, , 2022-06, , ,,
+Google (account verification), 3, 3, 2023-04 , 2, 2022-07, Allegedly US West Coast numbers work, but not East Coast
Google Voice, , , , 4, , 2023-04, Told explicitly something like "number is not valid/accepted" after silently failing
GroupMe, 1, , 2022-06, , , ,
-Line 36:
+Line 42:
-Instagram, , , , , ,,
+Home Depot, , 0, 2023-05, , 1, 2023-05, SMS can take a very long time when changing phone number to JMP Chat; voice call worked faster
Instagram, , , , , , ,
-Line 38:
+Line 45:
-KOHO, 1, 2, 2022-12-01, , ,
Lyft, , 0,, , 1, 2021-08,
+KOHO, 1, 2, 2022-12-01, , , ,
Lyft, 1, 1, 2022-04, , 1, 2021-08,
-Line 41:
+Line 48:
-Microsoft account.live.com, , 0,,, 2,2021-12-01,
Microsoft 365 for Business,1, 0, 2022-04,
Merrill Lynch, 1, 0, 2022-11, ,  , ,
+Microsoft account.live.com, , 0, , , 2, 2021-12-01,
Microsoft 365 for Business, 1, 0, 2022-04, , , ,
Merrill Lynch, 1, 0, 2022-11, , , ,
M1Finance, ,1, ,2023-06, , , ,
-Line 45:
+Line 53:
-Plenty of Fish, , , , 1,,2022-05 ,
Questrade, , 3, 2022-03, , 0,,
+Plenty of Fish, , , , 1, , 2022-05 ,
Questrade, , 3, 2022-03, , 0, ,
QuickBooks Workforce, , 1, 2023-06-20, , , ,
-Line 48:
+Line 57:
-Signal, 1, 1, 2022-12, , ,,
Simlar (Fdroid), 1, , 2022-02, , ,,
+Schwab, , 1, ,2023-06, , , ,
Signal, 3, 1, 2023-04, , , ,
Simlar (Fdroid), 1, , 2022-02, , , ,
-Line 51:
+Line 61:
-square sites (ie vendor.square.site), , 0,,,1,2021-11,
+square sites (ie vendor.square.site), , 0, , , 1,2021-11,
-Line 54:
+Line 64:
-TD, , 1, 2021-09,,0,,
+TD, 1, 2, 2023-05, , 0, ,
-Line 57:
+Line 67:
-Twitter,,,,1,,2022-07-30,
+Twitter, , , , 1, , 2022-07-30,
-Line 59:
+Line 69:
+USAA, ,1, ,2023-06, , , ,
Vanguard, , 1, 2023-04, , , ,
-Line 60:
+Line 72:
-Walmart.ca, , 0,, ,2, 2021-08,
+Walmart.ca, , 0, , ,2, 2021-08,
-Line 62:
+Line 74:
-Wise(TransferWise), 3, 2, 2022-12-06, , ,,
Zoho, 1, 1, 2022-07-30, , ,,
+WhatsApp, 1, 1, 2023-07, , , ,
Wise(TransferWise), 3, 2, 2022-12-06, , , ,
Zelle, , , , 1, ,2023-5, On signup using the Zelle mobile app the app reports the error "For security reasons you have been logged out." Called customer support and was told that VOIP numbers are not supported. Banks/credit unions that support Zelle natively may not have a phone number requirement so you may still be able to use Zelle in this case without a phone number.
Zoho, 1, 1, 2022-07-30, , , ,