Differences between revisions 81 and 89 (spanning 8 versions)
⇤ ← Revision 81 as of 2023-118 04:50:59 →
Size: 3677
Editor: 209
Comment: Update Signal row
← Revision 89 as of 2023-134 17:00:35 → ⇥
Size: 4454
Editor: 173
Comment: Add Home Depot
Deletions are marked like this. Additions are marked like this.
Line 24: Line 24:
Chase, , 1, 2023-01, , , , Using number ported from another carrier Chase, , 1, 2023-01, , , , Using number ported from another carrier
ChatGPT (OpenAI), 2, , , 2, ,2023-04, Explicitly told not to use VOIP number
Line 33: Line 34:
Google (account verification), 2, 2, 2023-03 , , 2, 2022-07,
Google Voice, , , , 3, , 2022-05,		 Google (account verification), 3, 3, 2023-04 , , 2, 2022-07, Allegedly US West Coast numbers work, but not East Coast
Google Voice, , , , 4, , 2023-04, Told explicitly something like "number is not valid/accepted" after silently failing
Line 37: Line 38:
Home Depot, , , , , 1, 2021-05, SMS never arrives when attempting to change phone number to JMP Chat
Line 40: Line 42:
Lyft, , 0,, , 1, 2021-08, Lyft, 1, 1, 2022-04, , 1, 2021-08,
Line 49: Line 51:
Signal, 2, 1, 2023-04, , ,, Signal, 3, 1, 2023-04, , ,,
Line 60: Line 62:
Vanguard, , 1, 2023-04
Line 64: Line 67:
Zelle,,,, 1, ,2023-5, On signup using the Zelle mobile app the app reports the error "For security reasons you have been logged out." Called customer support and was told that VOIP numbers are not supported. Banks/credit unions that support Zelle natively may not have a phone number requirement so you may still be able to use Zelle in this case without a phone number.
Line 67: Line 71:
CategoryCategory CategoryCategory CategoryCategory CategoryCategory CategoryCategory

Context: https://blog.jmp.chat/b/2022-sms-account-verification

Some companies maintain secret lists of phone numbers which they prohibit for new signups. If you run into this problem, you can:

  • try again (sometimes this solves the issue)
  • contact the company, letting them know of the issue
  • use a different form of 2FA, like OTP (since SMS 2FA is neither private, nor is it all that secure
  • find an alternative to that company's services
  • use a service specifically tailored to SMS verification instead, like https://crypton.sh/ or https://juicysms.com/ (their numbers might not be on these block lists, but they lack certain other features of a JMP phone number)

Sample of services with successes and failures:

Service Number of Successes (Sign-up) Number of Successes (2FA) Last known success Number of Failures (Sign-up) Number of Failures (2FA) Last known failure Additional Comments
Alterna Bank (Canada; short code 560010) 4 2023-04-20 2FA received on Rogers SIM-based number but not on JMP number. No robocall option available.
Apple 2 1 2023-04 Had to resend code three times. Also worked on first attempt.
AT&T Internet 1 2022-12 Chat agent tried sending multiple URLs via SMS. Had to use another number
Bank of America 1 2021-08
Canada Post 1 2022-03
Chase 1 2023-01 Using number ported from another carrier
ChatGPT (OpenAI) 2 2 2023-04 Explicitly told not to use VOIP number
Discord 1 2022-04
Doordash 0 1 2021-03
Ebay 1 2021-11 0
Ecobee 1 2021-11 0
EQBank 1 2022-12 Phone agent explicitly said VoIP numbers are excluded
Facebook 1 2023-03
First Tech Credit Union 1 2022-03 Phone agent tried to send verification code by SMS
FreeTaxUSA 1 1 2023-01 Signup SMS came from an 877 number and 2FA SMS comes from a short code
Google (account verification) 3 3 2023-04 2 2022-07 Allegedly US West Coast numbers work
Google Voice 4 2023-04 Told explicitly something like "number is not valid/accepted" after silently failing
GroupMe 1 2022-06
Hinge 1 2022-11
Home Depot 1 2021-05 SMS never arrives when attempting to change phone number to JMP Chat
Instagram
Interactive Brokers 1 1 2022-11 Takes longer than other providers to deliver the code. Try again if no deliver <30s
KOHO 1 2 2022-12-01
Lyft 1 1 2022-04 1 2021-08
Microsoft MFA 50 2021-10-12 10 2021-10-12
Microsoft account.live.com 0 2 2021-12-01
Microsoft 365 for Business 1 0 2022-04
Merrill Lynch 1 0 2022-11
PayPal 2 3 2022-12 1 2022-07-30
Plenty of Fish 1 2022-05
Questrade 3 2022-03 0
Service Ontario Notifications 1 2022-08-12
Signal 3 1 2023-04
Simlar (Fdroid) 1 2022-02
Simplii Financial 2 2022-12 2 2023-02
square sites (ie vendor.square.site) 0 1 2021-11
Steam 1 2022-04 1 2022-07-30
Tangerine Bank 1 2022-08 1 2022-04 SMS does not work. Use the Home phone option instead
TD 1 2021-09 0
Telegram (CA Number) 4 11 2021-12
Telegram (US Number) 1 2021-12
Twitter 1 2022-07-30
Uber 0 1 2021-08
Vanguard 1 2023-04
Venmo 1 2023-01 Contacted support and they were adamant that they only support mobile numbers from cell carriers
Walmart.ca 0 2 2021-08
WealthSimple Cash 1 2 2022-12 1 2021-07
Wise(TransferWise) 3 2 2022-12-06
Zelle 1 2023-5 On signup using the Zelle mobile app the app reports the error "For security reasons you have been logged out." Called customer support and was told that VOIP numbers are not supported. Banks/credit unions that support Zelle natively may not have a phone number requirement so you may still be able to use Zelle in this case without a phone number.
Zoho 1 1 2022-07-30

CategoryCategory CategoryCategory CategoryCategory CategoryCategory

FAQ/Why isn't my number being accepted by an online service? (last edited 2024-338 19:01:32 by 216-165-95-132)