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| * use a service specifically tailored to SMS verification instead, like https://crypton.sh/ or https://juicysms.com/ // (their numbers might not be on these block lists, but they lack certain other features of a JMP phone number) | * use a service specifically tailored to SMS verification instead, like https://crypton.sh/ or https://juicysms.com/ // (their numbers might not be on these block lists, but they lack certain other features of a JMP phone number) * Ask JMP support about the Premium+ route |
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| Alterna Bank (Canada; short code 560010) , , , , , 4,2023-04-20,2FA received on Rogers SIM-based number but not on JMP number. No robocall option available. Apple, 2, 1, 2023-04, , , , Had to resend code three times. Also worked on first attempt. |
Alterna Bank, , , , , 5,2024-09,2FA received on Rogers SIM-based number but not on JMP number. Short code 560010. No robocall; but email option available (request new code and it'll allow you to select Email). American Express, , 1, 2023-08, , , , Apple, 3, 3, 2023-08, , 1, 2023-08, Had to resend code three times. Also worked on first attempt. Note: after 3 times if it still doesn't work will get a "Too many codes sent" and then be blocked for some time. Will then need to use "Call" instead of "Send new code" |
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| Bill.com, 1, 2, 2024-09, , , , Was able to use the same phone number twice for two different accounts | |
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| CapitalOne, , 1, 2023-08, , , , Had to add number to profile 1st before using | |
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| ChatGPT (OpenAI), 2, , 2, , 2023-04, For failure, error message explicitly states not to use VOIP number | ChatGPT (OpenAI), 2, , , 2, , 2023-04, error message explicitly states not to use VOIP number CIBC, , 1, 2024-09, , , , Short code 242227. The number is ported in. CIBC Bank USA, , 1, 2024-09, , , , Short code 32858 (Authentify). Note that this is the US branch (us.cibc.com) and they are known to accept Canadian numbers for 2fa. The number is ported in. Citi, , 1, 2023-06, , , , Desjardins, , 1, 2023-11, , , , Digital Credit Union, , 1, 2024-01, , , , |
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| eBay, , 2, 2031-05, , 0, , | DUO Security, , 1, 2024-10, , , , Short code 386732 in both US and Canada Eastern Bank, , 1, 2023-06, , , , Ease Benefits, , 1, 2023-08, , 0, , eBay, , 3, 2023-06, , 0, , |
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| MyChart from Epic Systems, , 1, 2024-05, , , , AKA My UNC Chart or MyAtriumHealth or … (expand me) | |
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| Facebook, 1, , , , , 2023-03, | Express Scripts, 1, 1, 2024-01, , , , Facebook, 2, , 2023-06, , , 2023-03, |
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| Google (account verification), 3, 3, 2023-04 , 2, 2022-07, Allegedly US West Coast numbers work, but not East Coast | Google (account creation verification), 3, 3, 2023-04 , 2, , 2022-07, Allegedly US West Coast numbers work but not East Coast |
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| Interactive Brokers, 1, 1, 2022-11, , , ,Takes longer than other providers to deliver the code. Try again if no deliver <30s | Interactive Brokers, 1, 1, 2022-11, , , , Takes longer than other providers to deliver the code. Try again if no deliver <30s Kickstarter, , 1, 2024-02, , , , UI in account settings might not explicitly confirm success of SMS phone number change for 2FA (which is a co-requirement with TOTP 2FA) |
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| Lyft, 1, 1, 2022-04, , 1, 2021-08, | Lyft, 1, 1, 2022-04, 1, 1, 2024-08-27, Marriott, , , , , 1, 2024-02, MBTA Alerts, 1, 1, 2024-08, 1, , 2024-09, Apparently SMS provider stopped sending messages since August 6, 2024; unsure if because I requested for all messages 24/7 |
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| Microsoft account.live.com, , 0, , , 2, 2021-12-01, | Microsoft account.live.com, , 0, , , 3, 2024-09, |
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| M1Finance, 1, , 2023-06, , , , Paychex Flex, , 1, 2023-08 , , , , |
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| PC Financial, , 1, 2024-09, , , , Canadian short code 72300. Also they do allow 2fa by email. The number is ported in | |
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| QuickBooks Workforce, , 1, 2023-06-20, , , , | QuickBooks Workforce, , 1, 2023-06-20, , , , Royal Bank of Canada (RBC), , 1, 2024-08-16, , 1, 2023-08-31, Canadian JMP.chat number always silently fails to receive 2FA code. Phone call now seems to be an option for 2FA, and that works, so use that |
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| Schwab, , 1, 2023-06, , , , | |
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| Tangerine Bank, , 1, 2022-08, , 1, 2022-04, SMS does not work. Use the Home phone option instead | Tangerine Bank, , 1, 2022-08, , 2, 2024-09, SMS does not work. Use the Home phone option instead |
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| Twitch, , , , , 1, 2024-09, Received a error that said "Error updating phone number" when trying to change from a SIM-based phone number to JMP Chat | |
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| USAA, , 1, 2023-06, , , , | |
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| Venmo, , , , 1, , 2023-01, Contacted support and they were adamant that they only support mobile numbers from cell carriers | Venmo, , , , 2, , 2024-08-27, Contacted support and they were adamant that they only support mobile numbers from cell carriers |
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| Wells Fargo, , , , , 1, 2024-Feb, I was able to add a JMP number to my account. When I authenticate the number isn't listed as a 2FA option. This degrades the features of the website (such as OAuth with an aggregator). WhatsApp, 1, 1, 2023-07, 3, 2, 2024-08-27, Tried registering with WhatsApp with a US-based number today. Failed with message: "<your number> is not a valid mobile number for the country United States". Another jmp user reported the same thing yesterday |
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| Zelle, , , , 1, ,2023-5, On signup using the Zelle mobile app the app reports the error "For security reasons you have been logged out." Called customer support and was told that VOIP numbers are not supported. Banks/credit unions that support Zelle natively may not have a phone number requirement so you may still be able to use Zelle in this case without a phone number. | Zelle, , , , 3, , 2024-07-16, On signup using the Zelle mobile app the app reports the error "For security reasons you have been logged out." Called customer support and was told that VOIP numbers are not supported. Banks/credit unions that support Zelle natively may not have a phone number requirement so you may still be able to use Zelle in this case without a phone number. Second: received a message of "We're sorry, but the number provided is not a valid US mobile number. Please provide a valid US mobile number." However, able to use a SimpleLogin alias as e-mail for Zelle. |
Context: https://blog.jmp.chat/b/2022-sms-account-verification
Some companies maintain secret lists of phone numbers which they prohibit for new signups. If you run into this problem, you can:
- try again (sometimes this solves the issue)
- contact the company, letting them know of the issue
- use a different form of 2FA, like OTP (since SMS 2FA is neither private, nor is it all that secure
- find an alternative to that company's services
- use a service specifically tailored to SMS verification instead, like https://crypton.sh/ or https://juicysms.com/ (their numbers might not be on these block lists, but they lack certain other features of a JMP phone number)
- Ask JMP support about the Premium+ route
Sample of services with successes and failures: