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| * use a different form of 2FA, like OTP (since SMS 2FA is neither [[https://www.cnet.com/news/facebooks-two-factor-authentication-with-phone-numbers-puts-security-and-privacy-at-odds/|private]], nor is it all that [[https://www.howtogeek.com/310418/why-you-shouldnt-use-sms-for-two-factor-authentication/|secure]] | * use a different form of 2FA, like OTP (since SMS 2FA is neither [[https://www.cnet.com/news/facebooks-two-factor-authentication-with-phone-numbers-puts-security-and-privacy-at-odds/|private]], nor is it all that [[https://www.howtogeek.com/310418/why-you-shouldnt-use-sms-for-two-factor-authentication/|secure]]) * use a US number for US services, and a Canadian number for Canadian services (shortcodes don't work across borders unless licensed on both sides) |
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| * use a service specifically tailored to SMS verification instead, like https://crypton.sh/ or https://juicysms.com/ // (their numbers might not be on these block lists, but they lack certain other features of a JMP phone number) | * use a service specifically tailored to SMS verification instead, like https://crypton.sh/ or https://juicysms.com/ // (their numbers might not be on these block lists, but they lack certain other features of a JMP phone number) * Ask JMP support about the Premium+ route |
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| Alterna Bank (Canada; short code 560010) , , , , , 4,2023-04-20,2FA received on Rogers SIM-based number but not on JMP number. No robocall option available. Apple, 2, 1, 2023-04, , , , Had to resend code three times. Also worked on first attempt. |
AliExpress, 1, , 2024-10, , , , Site might request to verify your mobile phone number, especially if used e-mail alias to create account, even after successful creation of account Alterna Bank, , , , , 5,2024-09,2FA received on Rogers SIM-based number but not on JMP number. Short code 560010. No robocall; but email option available (request new code and it'll allow you to select Email). Amazon, , , , , 1, 2025-09, American Express, , 1, 2023-08, , 6, 2025-09, Apple, 3, 4, 2025-09, , 1, 2023-08, Verification via SMS doesn't work; but via phone call from +1 (833) 673-6165 works. |
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| Bill.com, 1, 2, 2024-09, , , , Was able to use the same phone number twice for two different accounts Bolt, 0, 1, 2025-09, , , , |
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| Canada Revenue Agency, , 2, 2025-03, , , , +1 (844) 549-8776 CapitalOne, , 2, 2025-08, , 4, 2025-08, Had to add number to profile 1st before using. | Worked for me 'til recently then re-entering number in profile seemed to succeed but on refresh said number cannot receive SMS -- called support -- they fixed it although web interface didn't show that, but am now getting alerts |
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| ChatGPT (OpenAI), 2, , 2, , 2023-04, For failure, error message explicitly states not to use VOIP number | ChatGPT (OpenAI), 2, , , 2, , 2023-04, error message explicitly states not to use VOIP number CIBC, , 1, 2024-09, , 2, 2025-09, Short code 242227. The success might be due to the number being ported in but it seems that you get blacklisted eventually. Call option available +1 (888) 872-2422 CIBC Bank USA, , 2, 2025-09, , , , Short code 32858 (Authentify). Note that this is the US branch (us.cibc.com) and they are known to accept Canadian numbers for 2FA. Worked for both ported and native numbers. Took 3 minutes for the SMS to arrive. Citi, , 1, 2023-06, , , , Desjardins, , 1, 2023-11, , , , Digital Credit Union, , 1, 2024-01, , , , |
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| eBay, , 2, 2031-05, , 0, , | DUO Security, , 1, 2024-10, , , , Short code 386732 in both US and Canada Eastern Bank, , 1, 2023-06, , , , Ease Benefits, , 1, 2023-08, , 0, , eBay, , 3, 2023-06, , 0, , |
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| EQBank, , , , 1, , 2022-12, Phone agent explicitly said VoIP numbers are excluded Facebook, 1, , , , , 2023-03, |
MyChart from Epic Systems, , 1, 2024-05, , , , AKA My UNC Chart or MyAtriumHealth or … (expand me) EQ Bank, , , , 1, 1, 2025-09, Support agent explicitly said VoIP numbers are excluded; but recommended email 2FA as an alternative solution Express Scripts, 1, 1, 2024-01, , , , Facebook, 2, , 2023-06, , , 2023-03, Fidelity Rewards Visa (Elan/US Bank), , many, 2025-06, , , , |
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| Google (account verification), 3, 3, 2023-04 , 2, 2022-07, Allegedly US West Coast numbers work, but not East Coast | Google (account creation verification), 3, 3, 2023-04 , 2, , 2022-07, Allegedly US West Coast numbers work but not East Coast |
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| HOVR, , 1, 2025-09, , , , | |
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| Interactive Brokers, 1, 1, 2022-11, , , ,Takes longer than other providers to deliver the code. Try again if no deliver <30s | Interactive Brokers, 1, 2, 2025-09, , , , Takes longer than other providers to deliver the code. Try again if no deliver <30s Kickstarter, , 1, 2024-02, , , , UI in account settings might not explicitly confirm success of SMS phone number change for 2FA (which is a co-requirement with TOTP 2FA) |
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| Lyft, 1, 1, 2022-04, , 1, 2021-08, | Lyft, 1, 1, 2022-04, 1, 2, 2025-09, Marriott, , , , , 1, 2024-02, Manulife ID, , 1, 2025-09, , , , MBTA Alerts, 1, 1, 2024-08, 1, , 2024-09, Apparently SMS provider stopped sending messages since August 6, 2024; unsure if because I requested for all messages 24/7 |
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| Microsoft account.live.com, , 0, , , 2, 2021-12-01, | Microsoft account.live.com, , 0, , , 3, 2024-09, |
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| PayPal, 2, 3, 2022-12,1 , , 2022-07-30, | M1Finance, 1, , 2023-06, , , , OfferUp, 1,, 2025-07-02, 1, , 2025-07-02, first phone number was rejected but second number worked Paychex Flex, , 1, 2023-08 , , , , PayPal, 2, 3, 2022-12,2 , , 2025-01-23, Code never arrived via SMS but did work via call PenFed Credit Union, , many, 2025-06, , , , |
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| PC Financial, , 1, 2024-09, , , , Canadian short code 72300. Also they do allow 2fa by email. The number is ported in | |
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| QuickBooks Workforce, , 1, 2023-06-20, , , , | QuickBooks Workforce, , 1, 2023-06-20, , , , Revenu Québec, , , , , 1, 2025-04, Allows 2fa by email Royal Bank of Canada (RBC), , 2, 2025-03, , 1, 2023-08-31, |
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| Schwab, , 1, 2023-06, , , , | |
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| Simplii Financial, , 2, 2022-12, , 2, 2023-02, square sites (ie vendor.square.site), , 0, , , 1,2021-11, |
Simplii Financial, , 3, 2025-09, , 2, 2023-02, Supports SMS 2FA after registering number as a mobile phone number on profile Square sites (ie vendor.square.site), , 0, , , 1,2021-11, |
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| Tangerine Bank, , 1, 2022-08, , 1, 2022-04, SMS does not work. Use the Home phone option instead | Stripe (connect.stripe.com), 1, , 2024-12, , , , JMP Chat number seems to work for making new Stripe account for GitHub Sponsors Tangerine Bank, , 2, 2024-12, , 3, 2025-03, SMS does not work reliably. Choosing home phone to receive the security code via a phone call does fix the problem. If you prefer to use SMS: The number they send the SMS from is 864732. I added the number in my contact and when trying to authenticate I found that if I text "help" or "status" to that number and then I re-click "re-send sms" it does actually seem to come reliably after a few seconds. It's finicky but it's worked every time. |
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| Tumblr, , 2, 2025-02, , , , +1 (628) 251-2889; alternatively TOTP available Twitch, , , , , 1, 2024-09, Received a error that said "Error updating phone number" when trying to change from a SIM-based phone number to JMP Chat |
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| Uber, , 0, , , 1, 2021-08, | Uber, , , , , 2, 2025-09, USAA, , 1, 2023-06, , , , |
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| Venmo, , , , 1, , 2023-01, Contacted support and they were adamant that they only support mobile numbers from cell carriers | Venmo, , , , 2, , 2025-03-27, Contacted support and they were adamant that they only support mobile numbers from cell carriers |
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| Walmart.com, , 0, , ,2, aug 7 25, | |
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| WeChat Mini Program, , 1, 2025-02, , , , +1 (833) 975-4304 Wells Fargo, , , , , 1, 2024-Feb, I was able to add a JMP number to my account. When I authenticate the number isn't listed as a 2FA option. This degrades the features of the website (such as OAuth with an aggregator). WhatsApp, 1, 2, 2025-09, 4, 2, 2024-10-27, Tried registering with WhatsApp with a US-based number today. Failed with message: "<your number> is not a valid mobile number for the country United States". Another jmp user reported the same thing yesterday. Canadian numbers also get the same message |
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| Zelle, , , , 1, ,2023-5, On signup using the Zelle mobile app the app reports the error "For security reasons you have been logged out." Called customer support and was told that VOIP numbers are not supported. Banks/credit unions that support Zelle natively may not have a phone number requirement so you may still be able to use Zelle in this case without a phone number. | Zelle, , , , 3, , 2024-07-16, On signup using the Zelle mobile app the app reports the error "For security reasons you have been logged out." Called customer support and was told that VOIP numbers are not supported. Banks/credit unions that support Zelle natively may not have a phone number requirement so you may still be able to use Zelle in this case without a phone number. Second: received a message of "We're sorry, but the number provided is not a valid US mobile number. Please provide a valid US mobile number." However, able to use a SimpleLogin alias as e-mail for Zelle. |
Context: https://blog.jmp.chat/b/2022-sms-account-verification
Some companies maintain secret lists of phone numbers which they prohibit for new signups. If you run into this problem, you can:
- try again (sometimes this solves the issue)
- contact the company, letting them know of the issue
- use a different form of 2FA, like OTP (since SMS 2FA is neither private, nor is it all that secure)
- use a US number for US services, and a Canadian number for Canadian services (shortcodes don't work across borders unless licensed on both sides)
- find an alternative to that company's services
- use a service specifically tailored to SMS verification instead, like https://crypton.sh/ or https://juicysms.com/ (their numbers might not be on these block lists, but they lack certain other features of a JMP phone number)
- Ask JMP support about the Premium+ route
Sample of services with successes and failures: