Diff for "GatewayContactUX"

Differences between revisions 168 and 431 (spanning 263 versions)

Time to Act: How to Achieve Sustainable Growth in 2025

Ready for Sustainable Growth in 2025?

Hi,

Sustainable growth is the foundation for long-term success. Many businesses struggle to maintain growth after initial success, but with the right approach, you can keep scaling year after year.

We’ll help you develop a plan that ensures sustainable growth, including:

Building strong customer relationships. Expanding your product or service offerings. Strengthening your brand presence.

If you’re ready to make your growth last,

Check out our guide here: https://bit.ly/402zBpp

Here’s to your future, Jordan Miller Elevate Business Solutions

-  ⇤ ← Revision 168 as of 2024-014 23:41:02 → 
  Size: 3061
  Editor: gnafuthegreat
  Comment: Revert spam
+   ← Revision 431 as of 2025-005 13:19:25 → ⇥
  Size: 677
  Editor: ip5
  Comment:
-Deletions are marked like this.
+Additions are marked like this.
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-This is a sketch of UX and protocol considerations for a client which wishes to help users use gateways.
+Time to Act: How to Achieve Sustainable Growth in 2025
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-In every place where the UI would ask for a Jabber ID (most notably contact add, but possibly also invite to chatroom, create chatroom from 1:1 conversation, start voice/video call to non-contact, search view where a Jabber ID can be used, etc) it should scan the user's roster for JIDs which have `disco#info > identity[category=gateway]` and show some way of choosing to enter an identifier for that gateway instead of a Jabber ID.  The simplest example might be a drop-down with `disco#info > identity[type]` and optional disambiguating `disco#info > idenity[name]` such as "sms (Cheogram)".
+ Ready for Sustainable Growth in 2025?
 Line 5:
-If a user has unambiguously selected a gateway, use https://xmpp.org/extensions/xep-0100.html#addressing-iqgateway to get a prompt:
+Hi,
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-{{{
<iq type='get' to='gateway.tld' id='gate1'>
  <query xmlns='jabber:iq:gateway'/>
</iq>
+Sustainable growth is the foundation for long-term success.
Many businesses struggle to maintain growth after initial success, but with the right approach, you can keep scaling year after year.
-Line 12:
+Line 10:
-<iq type='result' from='gateway.tld' id='gate1'>
  <query xmlns='jabber:iq:gateway'>
    <desc>
      Please enter the Whatever of the
      person you would like to contact.
    </desc>
    <prompt>Whatever</prompt>
  </query>
</iq>
}}}
+We’ll help you develop a plan that ensures sustainable growth, including:
-Line 23:
+Line 12:
-This text may then be used as part of the UX as makes sense to help the user feel comfortable.  Getting a success here and not an error also means that `jabber:iq:gateway` can be used in the next step.
+Building strong customer relationships.
Expanding your product or service offerings.
Strengthening your brand presence.
-Line 25:
+Line 16:
-NOTE: it is also acceptable (and in some UX may be preferred or even necessary) to pre-emptively ask all gateways for the prompt, instead of only once one is selected.
+If you’re ready to make your growth last,
-Line 27:
+Line 18:
-If an identifier is (or might be, depending on UX) one for a particular gateway, use the following procedure to map it to a Jabber ID and then perform the in-context relevant action on that Jabber ID as though it had been entered directly:
+Check out our guide here: https://bit.ly/402zBpp
-Line 29:
+Line 20:
-. If a prompt was got for `jabber:iq:gateway` above then use that protocol to finish resolution:
{{{
<iq type='set' to='gateway.tld' id='gate2'>
  <query xmlns='jabber:iq:gateway'>
      <prompt>(555) 123-4567</prompt>
  </query>
</iq>

<iq type='result' from='gateway.tld' id='gate2'>
  <query xmlns='jabber:iq:gateway'>
    <jid>+15551234567@gateway.tld</jid>
  </query>
</iq>
}}}
 2. If an error is received in response to `jabber:iq:gateway` protocol, print the error message to the user and allow them to try again.  This allows the gateway to provide useful feedback about format errors to the user.
 3. If an error was received in response to fetching the `jabber:iq:gateway` prompt, then the gateway does not support this protocol.  Look for a `disco#info > feature[var="jid\20escaping"]` and if found construct a JID using XEP-0106 escaping on the user input concatenated with `@gateway.tld`
 4. If `jabber:iq:gateway` and `jid\20escaping` are both unsupported, replace any `@` in the user input with `%` and concatenate `@gateway.tld`

NOTE: If the result of this procedure is a string that is not a valid Jabber ID, it should be rejected just as if a user manually keyed in an invalid Jabber ID.

----
CategoryHomepage
+Here’s to your future,
Jordan Miller
Elevate Business Solutions