Diff for "GatewayContactUX"

Differences between revisions 21 and 234 (spanning 213 versions)

pardon, a colleague called however they told me that nobody answered the phones

I told her to call back but she's shy. Even so

theres this software thats helped me to turn all of my missed calls into 1 on 1 chat conversations with people that I dont’t have time for in the moment

if theres already an agent full-time on the phone then nvm but it sounds like you miss a few from time to time.

it’s pretty good at catching any calls that dont get answered and turning those missed calls into appointments & bookings

you can check them out here, theres a 7 day trial, and if you sign up ill also get 3 extra days, best https://bit.ly/3uwlbSO

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-  ⇤ ← Revision 21 as of 2022-345 23:00:32 → 
  Size: 6255
  Editor: bras-base-ktnron060cw-grc-05-184-144-81-134
  Comment: revert spam
+   ← Revision 234 as of 2024-055 04:32:39 → ⇥
  Size: 685
  Editor: 192
  Comment:
-Deletions are marked like this.
+Additions are marked like this.
 Line 1:
----- /!\ '''Edit conflict - other version:''' ----
#format wiki
+pardon, a colleague called however they told me that nobody answered the phones
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+Line 3:
-This is a sketch of UX and protocol considerations for a client which wishes to help users use gateways.
+I told her to call back but she's shy. Even so
-Line 6:
+Line 5:
-In every place where the UI would ask for a Jabber ID (most notably contact add, but possibly also invite to chatroom, create chatroom from 1:1 conversation, start voice/video call to non-contact, search view where a Jabber ID can be used, etc) it should scan the user's roster for JIDs which have `disco#info > identity[category=gateway]` and show some way of choosing to enter an identifier for that gateway instead of a Jabber ID.  The simplest example might be a drop-down with `disco#info > identity[type]` and optional disambiguating `disco#info > idenity[name]` such as "sms (Cheogram)".
+theres this software thats helped me to turn all of my missed calls into 1 on 1 chat conversations with people that I dont’t have time for in the moment
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+Line 7:
-If a user has unambiguously selected a gateway, use https://xmpp.org/extensions/xep-0100.html#addressing-iqgateway to get a prompt:
+if theres already an agent  full-time on the phone then nvm but it sounds like you miss a few from time to time.
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+Line 9:
-{{{
<iq type='get' to='gateway.tld' id='gate1'>
  <query xmlns='jabber:iq:gateway'/>
</iq>
+it’s pretty good at catching any calls that dont get answered and turning those missed calls into appointments & bookings
-Line 15:
+Line 11:
-<iq type='result' from='gateway.tld' id='gate1'>
  <query xmlns='jabber:iq:gateway'>
    <desc>
      Please enter the Whatever of the
      person you would like to contact.
    </desc>
    <prompt>Whatever</prompt>
  </query>
</iq>
}}}

This text may then be used as part of the UX as makes sense to help the user feel comfortable.  Getting a success here and not an error also means that `jabber:iq:gateway` can be used in the next step.

NOTE: it is also acceptable (and in some UX may be preferred or even necessary) to pre-emptively ask all gateways for the prompt, instead of only once one is selected.

If an identifier is (or might be, depending on UX) one for a particular gateway, use the following procedure to map it to a Jabber ID and then perform the in-context relevant action on that Jabber ID as though it had been entered directly:

 1. If a prompt was got for `jabber:iq:gateway` above then use that protocol to finish resolution:
  {{{
<iq type='set' to='gateway.tld' id='gate2'>
  <query xmlns='jabber:iq:gateway'>
      <prompt>(555) 123-4567</prompt>
  </query>
</iq>

<iq type='result' from='gateway.tld' id='gate2'>
  <query xmlns='jabber:iq:gateway'>
    <jid>+15551234567@gateway.tld</jid>
  </query>
</iq>
}}}
 2. If an error is received in response to `jabber:iq:gateway` protocol, print the error message to the user and allow them to try again.  This allows the gateway to provide useful feedback about format errors to the user.
 3. If an error was received in response to fetching the `jabber:iq:gateway` prompt, then the gateway does not support this protocol.  Look for a `disco#info > feature[var="jid\20escaping"]` and if found construct a JID using XEP-0106 escaping on the user input concatenated with `@gateway.tld`
 4. If `jabber:iq:gateway` and `jid\20escaping` are both unsupported, replace any `@` in the user input with `%` and concatenate `@gateway.tld`

NOTE: If the result of this procedure is a string that is not a valid Jabber ID, it should be rejected just as if a user manually keyed in an invalid Jabber ID.

---- /!\ '''Edit conflict - your version:''' ----
#format wiki

This is a sketch of UX and protocol considerations for a client which wishes to help users use gateways.

In every place where the UI would ask for a Jabber ID (most notably contact add, but possibly also invite to chatroom, create chatroom from 1:1 conversation, start voice/video call to non-contact, search view where a Jabber ID can be used, etc) it should scan the user's roster for JIDs which have `disco#info > identity[category=gateway]` and show some way of choosing to enter an identifier for that gateway instead of a Jabber ID.  The simplest example might be a drop-down with `disco#info > identity[type]` and optional disambiguating `disco#info > idenity[name]` such as "sms (Cheogram)".

If a user has unambiguously selected a gateway, use https://xmpp.org/extensions/xep-0100.html#addressing-iqgateway to get a prompt:

{{{
<iq type='get' to='gateway.tld' id='gate1'>
  <query xmlns='jabber:iq:gateway'/>
</iq>

<iq type='result' from='gateway.tld' id='gate1'>
  <query xmlns='jabber:iq:gateway'>
    <desc>
      Please enter the Whatever of the
      person you would like to contact.
    </desc>
    <prompt>Whatever</prompt>
  </query>
</iq>
}}}

This text may then be used as part of the UX as makes sense to help the user feel comfortable.  Getting a success here and not an error also means that `jabber:iq:gateway` can be used in the next step.

NOTE: it is also acceptable (and in some UX may be preferred or even necessary) to pre-emptively ask all gateways for the prompt, instead of only once one is selected.

If an identifier is (or might be, depending on UX) one for a particular gateway, use the following procedure to map it to a Jabber ID and then perform the in-context relevant action on that Jabber ID as though it had been entered directly:

 1. If a prompt was got for `jabber:iq:gateway` above then use that protocol to finish resolution:
  {{{
<iq type='set' to='gateway.tld' id='gate2'>
  <query xmlns='jabber:iq:gateway'>
      <prompt>(555) 123-4567</prompt>
  </query>
</iq>

<iq type='result' from='gateway.tld' id='gate2'>
  <query xmlns='jabber:iq:gateway'>
    <jid>+15551234567@gateway.tld</jid>
  </query>
</iq>
}}}
 2. If an error is received in response to `jabber:iq:gateway` protocol, print the error message to the user and allow them to try again.  This allows the gateway to provide useful feedback about format errors to the user.
 3. If an error was received in response to fetching the `jabber:iq:gateway` prompt, then the gateway does not support this protocol.  Look for a `disco#info > feature[var="jid\20escaping"]` and if found construct a JID using XEP-0106 escaping on the user input concatenated with `@gateway.tld`
 4. If `jabber:iq:gateway` and `jid\20escaping` are both unsupported, replace any `@` in the user input with `%` and concatenate `@gateway.tld`

NOTE: If the result of this procedure is a string that is not a valid Jabber ID, it should be rejected just as if a user manually keyed in an invalid Jabber ID.

---- /!\ '''End of edit conflict''' ----
+you can check them out here, theres a 7 day trial, and if you sign up ill also get 3 extra days, best  https://bit.ly/3uwlbSO
----
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