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Comment: Revert spam
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| Hey, | This is a sketch of UX and protocol considerations for a client which wishes to help users use gateways. |
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| Business websites are moving into two very different categories now: | In every place where the UI would ask for a Jabber ID (most notably contact add, but possibly also invite to chatroom, create chatroom from 1:1 conversation, start voice/video call to non-contact, search view where a Jabber ID can be used, etc) it should scan the user's roster for JIDs which have `disco#info > identity[category=gateway]` and show some way of choosing to enter an identifier for that gateway instead of a Jabber ID. The simplest example might be a drop-down with `disco#info > identity[type]` and optional disambiguating `disco#info > idenity[name]` such as "sms (Cheogram)". |
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| Businesses turning AI into a customer-facing advantage. And companies slowly being pushed behind by them. |
If a user has unambiguously selected a gateway, use https://xmpp.org/extensions/xep-0100.html#addressing-iqgateway to get a prompt: |
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| The speed of this shift is easy to underestimate until customers start expecting it everywhere. | {{{ <iq type='get' to='gateway.tld' id='gate1'> <query xmlns='jabber:iq:gateway'/> </iq> |
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| People do not want to search, click, wait, and guess anymore. They expect the website to respond. | <iq type='result' from='gateway.tld' id='gate1'> <query xmlns='jabber:iq:gateway'> <desc> Please enter the Whatever of the person you would like to contact. </desc> <prompt>Whatever</prompt> </query> </iq> }}} |
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| Plain websites are starting to lose against sites that can answer, guide, and qualify visitors in real time. | This text may then be used as part of the UX as makes sense to help the user feel comfortable. Getting a success here and not an error also means that `jabber:iq:gateway` can be used in the next step. |
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| That's why companies are moving from: Navigation → Conversation | NOTE: it is also acceptable (and in some UX may be preferred or even necessary) to pre-emptively ask all gateways for the prompt, instead of only once one is selected. |
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| Olleh AI helps companies turn their websites into AI voice and chat experiences trained on their actual services, workflows, and customer questions. | If an identifier is (or might be, depending on UX) one for a particular gateway, use the following procedure to map it to a Jabber ID and then perform the in-context relevant action on that Jabber ID as though it had been entered directly: |
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| The companies moving fastest are not waiting for a perfect moment. They are putting AI in front of customers now. |
1. If a prompt was got for `jabber:iq:gateway` above then use that protocol to finish resolution: {{{ <iq type='set' to='gateway.tld' id='gate2'> <query xmlns='jabber:iq:gateway'> <prompt>(555) 123-4567</prompt> </query> </iq> |
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| Check it out now: https://theolleh.com |
<iq type='result' from='gateway.tld' id='gate2'> <query xmlns='jabber:iq:gateway'> <jid>+15551234567@gateway.tld</jid> </query> </iq> }}} 2. If an error is received in response to `jabber:iq:gateway` protocol, print the error message to the user and allow them to try again. This allows the gateway to provide useful feedback about format errors to the user. 3. If an error was received in response to fetching the `jabber:iq:gateway` prompt, then the gateway does not support this protocol. Look for a `disco#info > feature[var="jid\20escaping"]` and if found construct a JID using XEP-0106 escaping on the user input concatenated with `@gateway.tld` 4. If `jabber:iq:gateway` and `jid\20escaping` are both unsupported, replace any `@` in the user input with `%` and concatenate `@gateway.tld` |
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| Best, Dominick Nesbitt OllehAI |
NOTE: If the result of this procedure is a string that is not a valid Jabber ID, it should be rejected just as if a user manually keyed in an invalid Jabber ID. |
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In case you wish to stop getting additional notifications from this message, simply fill the form at bit. ly/fillunsubform with your domain address (URL). 56 Brown Street, Malone, CA, USA, 92605 |
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This is a sketch of UX and protocol considerations for a client which wishes to help users use gateways.
In every place where the UI would ask for a Jabber ID (most notably contact add, but possibly also invite to chatroom, create chatroom from 1:1 conversation, start voice/video call to non-contact, search view where a Jabber ID can be used, etc) it should scan the user's roster for JIDs which have `disco#info > identity[category=gateway]` and show some way of choosing to enter an identifier for that gateway instead of a Jabber ID. The simplest example might be a drop-down with `disco#info > identity[type]` and optional disambiguating `disco#info > idenity[name]` such as "sms (Cheogram)".
If a user has unambiguously selected a gateway, use https://xmpp.org/extensions/xep-0100.html#addressing-iqgateway to get a prompt:
<iq type='get' to='gateway.tld' id='gate1'>
<query xmlns='jabber:iq:gateway'/>
</iq>
<iq type='result' from='gateway.tld' id='gate1'>
<query xmlns='jabber:iq:gateway'>
<desc>
Please enter the Whatever of the
person you would like to contact.
</desc>
<prompt>Whatever</prompt>
</query>
</iq>This text may then be used as part of the UX as makes sense to help the user feel comfortable. Getting a success here and not an error also means that `jabber:iq:gateway` can be used in the next step.
NOTE: it is also acceptable (and in some UX may be preferred or even necessary) to pre-emptively ask all gateways for the prompt, instead of only once one is selected.
If an identifier is (or might be, depending on UX) one for a particular gateway, use the following procedure to map it to a Jabber ID and then perform the in-context relevant action on that Jabber ID as though it had been entered directly:
1. If a prompt was got for `jabber:iq:gateway` above then use that protocol to finish resolution:
<iq type='set' to='gateway.tld' id='gate2'>
<query xmlns='jabber:iq:gateway'>
<prompt>(555) 123-4567</prompt>
</query>
</iq>
<iq type='result' from='gateway.tld' id='gate2'>
<query xmlns='jabber:iq:gateway'>
<jid>+15551234567@gateway.tld</jid>
</query>
</iq>2. If an error is received in response to `jabber:iq:gateway` protocol, print the error message to the user and allow them to try again. This allows the gateway to provide useful feedback about format errors to the user. 3. If an error was received in response to fetching the `jabber:iq:gateway` prompt, then the gateway does not support this protocol. Look for a `disco#info > feature[var="jid\20escaping"]` and if found construct a JID using XEP-0106 escaping on the user input concatenated with `@gateway.tld` 4. If `jabber:iq:gateway` and `jid\20escaping` are both unsupported, replace any `@` in the user input with `%` and concatenate `@gateway.tld`
NOTE: If the result of this procedure is a string that is not a valid Jabber ID, it should be rejected just as if a user manually keyed in an invalid Jabber ID.