Diff for "GatewayContactUX"

Differences between revisions 63 and 400 (spanning 337 versions)

How Fiverr Ensures Quality - Trusted Professionals

Quality You Can Trust: Fiverr’s Vetting Process

Hi,

One of the biggest concerns people have when hiring freelancers is quality. At Fiverr, we take that seriously.

Here’s how Fiverr ensures you get the best talent:

Ratings & Reviews: Honest feedback from other customers to help you make informed decisions.

Fiverr Pro: A curated group of top-tier professionals who are vetted for quality and experience.

Clear Communication: With Fiverr's messaging system, you can clarify project details, timelines, and expectations.

With Fiverr, you're not just hiring a freelancer – you're building a reliable partnership.

Discover the trusted professionals waiting to help you.

Explore Fiverr Now @ https://bit.ly/4eR5kAd

Best regards, Fiverr Ambassador

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-  ⇤ ← Revision 63 as of 2023-189 15:47:35 → 
  Size: 3037
  Editor: d50-92-79-40
  Comment: Deleted spam
+   ← Revision 400 as of 2024-347 16:45:58 → ⇥
  Size: 861
  Editor: ip29
  Comment:
-Deletions are marked like this.
+Additions are marked like this.
 Line 1:
-This is a sketch of UX and protocol considerations for a client which wishes to help users use gateways.
+How Fiverr Ensures Quality - Trusted Professionals
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-In every place where the UI would ask for a Jabber ID (most notably contact add, but possibly also invite to chatroom, create chatroom from 1:1 conversation, start voice/video call to non-contact, search view where a Jabber ID can be used, etc) it should scan the user's roster for JIDs which have `disco#info > identity[category=gateway]` and show some way of choosing to enter an identifier for that gateway instead of a Jabber ID.  The simplest example might be a drop-down with `disco#info > identity[type]` and optional disambiguating `disco#info > idenity[name]` such as "sms (Cheogram)".
+Quality You Can Trust: Fiverr’s Vetting Process
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-If a user has unambiguously selected a gateway, use https://xmpp.org/extensions/xep-0100.html#addressing-iqgateway to get a prompt:
+Hi,
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-{{{
<iq type='get' to='gateway.tld' id='gate1'>
  <query xmlns='jabber:iq:gateway'/>
</iq>
+One of the biggest concerns people have when hiring freelancers is quality. At Fiverr, we take that seriously.
-Line 12:
+Line 9:
-<iq type='result' from='gateway.tld' id='gate1'>
  <query xmlns='jabber:iq:gateway'>
    <desc>
      Please enter the Whatever of the
      person you would like to contact.
    </desc>
    <prompt>Whatever</prompt>
  </query>
</iq>
}}}
+Here’s how Fiverr ensures you get the best talent:
-Line 23:
+Line 11:
-This text may then be used as part of the UX as makes sense to help the user feel comfortable.  Getting a success here and not an error also means that `jabber:iq:gateway` can be used in the next step.
+Ratings & Reviews:
Honest feedback from other customers to help you make informed decisions.
-Line 25:
+Line 14:
-NOTE: it is also acceptable (and in some UX may be preferred or even necessary) to pre-emptively ask all gateways for the prompt, instead of only once one is selected.
+Fiverr Pro:
A curated group of top-tier professionals who are vetted for quality and experience.
-Line 27:
+Line 17:
-If an identifier is (or might be, depending on UX) one for a particular gateway, use the following procedure to map it to a Jabber ID and then perform the in-context relevant action on that Jabber ID as though it had been entered directly:
+Clear Communication:
With Fiverr's messaging system, you can clarify project details, timelines, and expectations.
-Line 29:
+Line 20:
-. If a prompt was got for `jabber:iq:gateway` above then use that protocol to finish resolution:
  {{{
<iq type='set' to='gateway.tld' id='gate2'>
  <query xmlns='jabber:iq:gateway'>
      <prompt>(555) 123-4567</prompt>
  </query>
</iq>
+With Fiverr, you're not just hiring a freelancer – you're building a reliable partnership.
-Line 37:
+Line 22:
-<iq type='result' from='gateway.tld' id='gate2'>
  <query xmlns='jabber:iq:gateway'>
    <jid>+15551234567@gateway.tld</jid>
  </query>
</iq>
}}}
 2. If an error is received in response to `jabber:iq:gateway` protocol, print the error message to the user and allow them to try again.  This allows the gateway to provide useful feedback about format errors to the user.
 3. If an error was received in response to fetching the `jabber:iq:gateway` prompt, then the gateway does not support this protocol.  Look for a `disco#info > feature[var="jid\20escaping"]` and if found construct a JID using XEP-0106 escaping on the user input concatenated with `@gateway.tld`
 4. If `jabber:iq:gateway` and `jid\20escaping` are both unsupported, replace any `@` in the user input with `%` and concatenate `@gateway.tld`
+Discover the trusted professionals waiting to help you.
-Line 47:
+Line 24:
-NOTE: If the result of this procedure is a string that is not a valid Jabber ID, it should be rejected just as if a user manually keyed in an invalid Jabber ID.
+Explore Fiverr Now @ https://bit.ly/4eR5kAd

Best regards,
Fiverr Ambassador
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